Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your keyboard is having issues we first suggest trying the keyboard on another computer to insure the issue is with the keyboard and not something within the computer system.
If you have narrowed the issue to the keyboard itself there is not really a cost effective repair center that would be able to assist you. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue. Do you have spare parts available? We do not carry internal parts such as mouse sensors. However we do have certain spare parts available for purchase from the Razerstore: here. How long is my warranty? Product warranty lengths differ depending on your Razer product.
For example, mice have a two year limited warranty, while keyboards have a one year limited warranty. Please see full details for warranty lengths: here. No, the Mac drivers and the PC drivers were designed to be used exclusively with the Mac layout and PC layout of the keyboard respectively. These drivers are not interchangeable.
Do I need software drivers to use the Razer BlackWidow? You may use the standard keyboard functions by simply plugging the Razer BlackWidow to any available USB port on your computer. However you will need to download the software and drivers in order to enable advanced features such as macro recording and profile settings. Does the Razer BlackWidow have anti-ghosting capability? How about N-key rollover? Yes, the Razer BlackWidow features a gaming optimized key matrix that allows the recognition of up to six simultaneous key presses.
How do I clean my Razer keyboard? As with any office or home computer input devices, your keyboard may collect dust or get dirty from regular use. Occasional cleaning will help keep the device clean. We recommend wiping your keyboard with a cloth that is lightly dampened with a mild soap solution. Because solvents and other harsh chemicals may affect and degenerate the plastic on the keyboards, we do no recommend using any solvents to clean the keyboard.
Submerging the keyboard in any liquid will void the warranty on your keyboard. Razer products are only available and supported in USB mode only.
How can I contact Razer? How can I modify or disassemble my Razer product? How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here.
I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices" Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices. Where can I enter the code so I can use it to purchase products? I recently placed an order on the Razer Store and it still shows my order is "In Process".
When will my order ship? We are sorry if there are any delays in processing your order. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases.
For any information regarding future products please visit our website or our social media outlets. My Razer peripheral will not work properly when used with a KVM switch.
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Windows Drivers. We suggest unplugging the device from your computer before cleaning. How do I remove the key caps from my Razer BlackWidow? Razer does not recommend removing keycaps from the Razer BlackWidow. Several caps have springs that are very difficult to replace once the cap has been removed. Excessive force can also damage the key itself. What are profiles? Profiles are templates that are used to define a keyboard's settings for different games or applications.
These customization options can be saved into profiles via the driver menu. This allows the user to fully customize the keys to suit each different game and application. The gamer could require different sets of macros, for example, for different games.
The user can then conveniently switch between various saved profiles, saving the hassle of reprogramming the keys each time you launch a game. What are the 5 extra gaming buttons used for? These are dedicated keys on the keyboard specifically designed to bind macros to or to reprogram into specific functions required by the user.
Macros enable a user to program one button on a peripheral to perform a string of timed commands, whenever the button is pressed. What does "Gaming optimized key matrix for minimized ghosting" actually mean? The Razer BlackWidow utilizes a special key matrix where the keys that are often used for gaming are optimized to practically eliminate ghosting when up to 6 keys are pressed simultaneously. What is on-the-fly macro recording?
On-the-fly macro recording allows users to record lengthy macros in the game, without having to access driver menus or other software. For example, hitting the "Macro Record" key and then inputting a sequence of multiple spells in World of Warcraft saves this action to the specified key.
The same sequence of spells can then be executed automatically with the actuation of that one button. What is Ultrapolling?
Ultrapolling is a technology developed by Razer that heightens the frequency of the keyboard reporting actuation information back to the computer. I am unable to perform "on the fly recording". How can I fix this? The Razer BlackWidow does not have any options to disable the delays in the on-the-fly macro recording.
To ignore delays between recorded events please open the BlackWidow configurator and record the Macro there. In the configurator you will see a box that can be checked in order to ignore delays.
When iTunes is minimized, the media player commands on the keyboard do not activate. This is expected behavior from the iTunes software. The commands coming from your Razer Keyboard are standard multimedia key strokes and iTunes will respond to them only when it is active onscreen.
We did find a link where other users discuss how to command iTunes when it is minimized using standard multimedia keys, however we cannot endorse, recommend or assist with any of the suggestions mentioned.
Why do some of the keys have reversed graphics when compared to other keyboards? This is normal and intentional. The graphics are reversed on these keys due to the placement of the individual LED backlighting under each key on the Razer BlackWidow Ultimate. We chose to illuminate the part of the key that was active during normal key presses and not when the shift key was used. Razer products are only available and supported in USB mode only.
Are the keyboards water-resistant? I need to clean the keyboard. The keyboards are not water resistant. Do not immerse the keyboards to clean them or place them in a dishwasher. They can be cleaned with compressed air. Spilling liquids on it can result in damage to the keyboard. How can I contact Razer? How can I modify or disassemble my Razer product? How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. How does Razer measure the polling rate ultrapolling and response rates of their keyboards and mice? Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates.
I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices" Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.
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